Liabiltiy & Accountability for the Comm Center

This training course explores the critical legal, ethical, and operational responsibilities of emergency communications professionals. Centered on real-world case studies and expert insights, this course demystifies the complex topic of liability in 9-1-1 centers by using plain language, relatable scenarios, and practical guidance.

Participants will learn the essential legal concepts including negligence, standard of care, foreseeability, and immunity laws, while gaining a deep understanding of how inadequate training, outdated procedures, and poor supervision can result in costly litigation. The course also addresses internal liability risks such as negligent hiring, retention, and inadequate evaluation processes.

Key topics include:

• Legal foundations of liability and negligence

• Common causes of liability in dispatch operations

• The role of standard operating procedures and training in liability reduction

• Recognizing warning signs of liability risk in performance and behavior

• Best practices for documentation, evaluations, and policy development

• Case studies involving dispatch-related lawsuits and their outcomes

This course is essential for telecommunicators, trainers, supervisors, and public safety leaders who seek to reduce risk, improve operations, and foster a culture of accountability and professionalism within the communications center.

Target Audience: 9-1-1 call takers, dispatchers, communications trainers, supervisors, and center administrators.