Navigating Swatting Calls: Your Role as the First Line of Defense

Swatting calls are one of the most dangerous and disruptive threats facing public safety today. These malicious false reports are designed to provoke an overwhelming emergency response—placing responders, innocent citizens, and communities at serious risk. For Telecommunicators, the first and most critical line of defense begins the moment the call is answered.

This course equips 911 professionals with the skills to recognize red flags, assess call credibility, and safely manage potential swatting incidents. Participants will learn practical questioning strategies, caller behavior cues, and verification techniques to balance rapid response with situational awareness. The course also covers agency protocols, interagency coordination, documentation essentials, and responder safety considerations.

Designed for frontline Telecommunicators, CTOs, and supervisors, this session provides actionable tools to confidently navigate high-pressure swatting calls while protecting responders and preserving the integrity of the emergency response.