Active Shooter Response: Emergency Communications Training for 911 Telecommunicators

Active Shooter Response: Emergency Communications Training for 911 Telecommunicators
This focused course equips 911 telecommunicators with critical protocols and strategies to manage active shooter incidents effectively. Participants learn a structured seven-step call flow, rapid location verification, caller safety coaching, coordinated dispatch tactics, and real-time information sharing. The course also covers ICS/NIMS integration, tactical response zones, RTF/TECC awareness, radio strategy, and modern technologies such as Text-to-911 and RapidSOS—empowering dispatchers to remain calm, accurate, and life-saving under extreme pressure.