Behind the Headset: Stress Management for 911 Telecommunicators

911 telecommunicators manage urgent decisions, distressed callers, responder safety, and a workload that rarely waits for them to recover. This course helps learners recognize changes in their own stress response, practice brief coping skills, develop healthier recovery routines, and identify when additional support is needed. Realistic dispatch scenarios connect each lesson to decisions at the console and at home. The course also addresses workplace conditions that require agency action.